We work hard to make sure the products we ship are right for you.  But, from time to time it makes sense to swap, exchange or even return all or part of an order.  If this happens, please follow the simple steps below:

How to Return/Exchange:

1. Complete the return form on the bottom of your pack slip you received with your order. (Download a return/exchange for here.)

2. Place unused product(s) in manufacturers packaging and receipt into a non-manufacturers box to return to Sugar River Outfitters.  

Worn/Used product will be returned to the customer at customer's expense. Unused product may be returned or exchanged within 30 days of purchase date. For swaps and exchanges, the customer pays to ship the item back to us, and we pay shipping to send the new item back to the customer.

Note: A $5.00 charge will be added if you fail to return the manufacturers packaging or return the items in the original manufacturers packaging.

3. Ship to:

Sugar River Outfitters 
PO Box 58
1040 Main Street
Georges Mills, NH 03751

Note: You may choose any carrier to return the product(s).

Blundstone blemishes AND all orders placed during "buy one, get one" promotions, including purchases made using the coupon codes BOGO19 and MIXMATCH are returnable for size swaps, exchanges and store credit ONLY.

Returns for credit using coupon codes such as "freeship"or sales offering free shipping are subject to a restocking fee of $15.00.  This does not apply to swaps or returns for store credit. 

If you have any questions, call us toll free at 1-888-310-1116 or 1-603-763-5626.

Email: customerservice@fletcherltd.com

Feb - Sept:
Monday Wednesday 10am - 3pm EST

Oct - Jan:
Monday - Friday 9am - 5pm EST

Shipping:
Orders placed with Google will be shipped to the USA only.

If shipping out if the USA you must order over the phone. 

Orders must be placed with a US bank Credit Card.
All orders with a physical address are shipped UPS Ground (unless expedited service is purchased) 

All orders with a PO Box are shipped USPS Priority Mail in the USA only. 

Please allow 3-8 business days for delivery of ground shipments.

Expedited orders received after 1:00 pm Eastern Standard Time may be processed the following business day. Expedited orders received after 11:30 am EST on Friday's may be processed on the following Monday. Orders with standard shipping may be processed the next business day. (Note: we will try our best to process all orders the same day but there is no guarantee.)